Branch and ATM Locations

We have three locations to serve our members. ATMs at these locations are available 24 hours a day, 7 days a week, as is the "MARS" telephone system. PCU, our online banking product, is also available 24 hours a day, 7 days a week from your personal computer.

Main Telephone Number | 800-264-4562 or 318-473-4562

Staff at any office can be reached before and after regular business hours by entering an extension number anytime during or after the recorded message. If the extension number of the individual is not known, it can be obtained through the Company Directory by entering # anytime during or after the recorded message. If an individual is on the phone or out of the office, the caller has the option of leaving a recorded message or being transferred to other staff by entering "0" to reach the operator.

Branch Information

Pineville Office

Contact Information

303 Edgewood Drive
Pineville, LA 71360
Phone: 318-473-4562
Fax: 318-449-5519

Hours of Operation

Monday - Thursday | 9:00 a.m. to 4:00 p.m.
Friday | 9:00 a.m. to 5:30 p.m.

Saturday | 9:00 a.m. to 1:00 p.m.

Services

Drive Up ATM, Mortgage Banking, Personal Banking, Night Deposit Drop Box, Drive-Thru Teller, Safe Deposit Boxes, Coin Machine

Commerce Office

Contact Information

3616 Commerce Street
Alexandria, LA 71302
Phone: 318-473-4562
Fax: 318-443-7468

Hours of Operation

Monday - Thursday | 9:00 a.m. to 4:00 p.m.
Friday | 9:00 a.m. to 5:30 p.m.

Saturday | 9:00 a.m. to 1:00 p.m.

Services

Drive Up ATM, Personal Banking, Night Deposit Drop Box, Drive-Thru Teller

Coliseum Office

Contact Information

4407 Coliseum Boulevard
Alexandria, LA 71303
Phone: 318-473-4562
Fax: 318-445-9289

Hours of Operation

Monday - Thursday | 9:00 a.m. to 4:00 p.m.
Friday | 9:00 a.m. to 5:30 p.m.

Saturday | 9:00 a.m. to 1:00 p.m.

Services

Drive Up ATM, Personal Banking, Night Deposit Drop Box, Drive-Thru Teller

 

Member Care Center

Contact Information

3836 Independence Drive
Alexandria, LA 71303
Phone: 318-473-4562
Fax: 318-442-4243

Hours of Operation

Monday - Friday | 7:00 a.m. to 6:00 p.m.

Saturday | 9:00 a.m. to 1:00 p.m.

ATM Locations

Our Offices

303 Edgewood Drive, Pineville, LA – (Drive Up ATM)
3616 Commerce Street, Alexandria, LA – (Drive Up ATM)
4407 Coliseum Boulevard, Alexandria, LA – (Drive Up ATM)

Murphy USA (Wal-Mart)

925 E. Keyser Avenue, Natchitoches, LA – (Drive Up ATM)
6201 Coliseum Boulevard, Alexandria, LA – (Drive Up ATM)
3634 Monroe Hwy, Pineville, LA – (Drive Up ATM)

CVS

100 Edgewood Drive, Pineville, LA – (ATM located inside store)
4443 Jackson Street, Alexandria, LA – (ATM located inside store

Contact Information

Mailing Address
PO Box 4030
Pineville, LA 71361

Main Email
geninfo@heartcu.org

Main Telephone Number
800-264-4562 or 318-473-4562

Maxxar - 24 Hour Account Access by Phone
318-449-5525 

Branch Fax Numbers
Pineville Fax: 318-449-5519
Commerce Fax: 318-443-7468
Coliseum Fax: 318-445-9289

Online Banking
Personal Credit Union (online banking)

Help Lines
To report a lost or stolen credit or check card, call: 800-325-3678

To report check card fraud or to dispute a transaction, call: 800-600-5249

If card is declining transactions, call: 800-369-4887

To apply for a loan by phone, call: 866-327-3562

 

Heart of Louisiana Credit Union

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