Interactive Teller Machines (ITMs)

An ITM (Interactive Teller Machine) is an advanced ATM that allows members to perform transactions with the help of a live Heart of Louisiana Credit Union teller via video, in addition to standard self-service options.

Think of it as bringing the teller window directly to your vehicle.

ATM: Complete basic transactions like cash withdrawals, deposits, and balance inquiries

ITM: Does all of that and much more. You can also connect with a live teller who can help you with transactions that normally require a visit to the drive-thru or lobby (like loan payments, transfers, check cashing, etc). ITMs are also available during extended service hours, giving to access to these services beyond the traditional drive-thru schedule.

We’re always looking for ways to make things easier and more convenient for our members.

With our ITMs, you’ll enjoy:

• Longer hours with access to a live teller
• More convenient access to complete transactions
• The same friendly Heart of Louisiana service you know and trust

ITMs are currently available at our Edgewood and Commerce branches.

Yes! When you choose to speak with a teller, you’ll be connected to a real Heart of Louisiana Credit Union employee from our Care Center. They’re the same friendly team members who assist our members every day.

As part of our transition to Interactive Teller Machines (ITMs), the traditional drive-thru teller window will no longer be available. Instead, you’ll be able to use our new ITM drive-thru to complete transactions and connect with a live Heart of Louisiana teller through the screen.

This transition will first take place at our Edgewood branch, beginning September 14th, 2026. Details on our Commerce branch transition will be shared soon.

We’re making this change to give you more flexibility and access to the personal service you know and trust, while adding new features and extended hours.

Not at all! In fact, you’ll still be able to talk face-to-face with a real Heart of Louisiana teller, just through the ITM screen.

Our tellers will be live and ready to assist you, just as they have been through our traditional drive-thru. You’ll be connected with the local Heart of Louisiana team you know and trust.

Depending on the transaction, you can:

• Cash checks
• Deposit checks
• Deposit cash
• Withdraw cash
• Transfer money between eligible accounts
• Make loan payments
• Make credit card payments
• Check balances
• Print receipts
• Receive account assistance
• Ask account questions
• Speak directly with a live teller

Simply pull up to the machine and follow the on-screen instructions.

You’ll have two options:

ATM Transactions
Use your debit card and PIN to complete common transactions yourself.

Speak with a Teller
Touch the screen to connect with a live Heart teller for additional assistance.

Live teller assistance is available during our posted ITM teller hours, including extended hours beyond traditional branch service.

ATM functions are available 24 hours a day, 7 days a week.

Absolutely. ITMs use the same secure technology as traditional ATMs, along with additional security features to help protect your information. Your transactions remain private and secure.

Yes! Our ITMs were designed to be simple and easy to use.

If you ever have questions, just connect with a live teller. They’ll walk you through the process and make sure you’re comfortable every step of the way.

Think of it as talking to a teller through a video screen. You’re still getting personal service from a real person.

Not always.

Many teller-assisted transactions can be completed without your debit card after verifying your identity.

However, you’ll need your debit card and PIN for standard ATM transactions.

Yes, bill selections are available. You will need to select your chosen denominations when completing the transaction.

Yes. Every transaction includes the option to receive a printed receipt.

Yes. The camera allows the teller to assist you more effectively.

Of course! We know everyone has different preferences. Our ITMs simply provide another convenient option for completing your transactions.

Yes, one of the advantages of ITMs is that live tellers are available for extended hours.

Please check our website or branch signage for current teller-assisted hours.

If you’re connected with a live teller, they’ll help resolve the issue right away whenever possible. If additional research is needed, we’ll follow our normal process to review the transaction and resolve the issue.

No. There is no additional fee for speaking with a live teller through the ITM. Standard account or ATM fees, if applicable, remain the same.

We’re happy to help! If you have questions about the transition from our traditional drive-thru to the new ITM experience, please visit one of our locations or give us a call at (318) 473-4562.

We’re excited to bring you a new, more convenient way to bank while continuing to provide the personal service you know and trust.